Medical Manager, Mobile Veterinary Services

Please make sure to attach your resume to complete your application.

Summary:

Who we are:

Have you ever wondered what happens to cats and dogs whose owners are unable to afford vet care? We did. The ASPCA’s Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile clinics serving NYC’s most underserved communities. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets’ health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills and passion for the animals we serve.

What you’ll do:

Support new and experienced veterinary technicians and assistants in reaching their potential at a job they are proud of, where animal well-being, teamwork and serving the community are at the core of our work. As a member of the management team, you will deliver key CM-NYC objectives: lead a happy, high-functioning team, ensure patients receive the highest-quality care with minimal fear and stress, and deliver outstanding client experiences to maximize the ASPCA’s impact in the community. As both a player and a coach, you will step in as a CM technician as needed – supporting CM veterinarians in treating cats and dogs in our Primary Pet Care (PPC) program or performing high-quality, high-volume spay/neuter (HQHVSN) for shelter/rescue animals and beloved pets.

What you’ll get:

• Work/life balance:
  • 40-hour work week – no overnights or on-call
  • two weeks of paid vacation to relax
  • two weeks of paid sick time to heal
  • three paid continuing education days to keep your skills sharp
  • ten paid holidays to observe
  • Plus – one week of paid personal time to celebrate what and when you like
• Industry-leading benefits: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer-funded contributions beginning after one year of service, employer-paid life and long-term disability insurance, veterinary license fee reimbursement, continuing education allowance, and more
• Room to grow: the ASPCA has robust professional development programs to help you grow as a technician and a leader
• Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on

Reporting Structure:

You will report to the Director—Mobile Veterinary Services (solid line) for all nonmedical job functions and will take direction from the Director of Nursing (dotted line) for all duties related to nursing care and veterinary medicine.

Responsibilities:

Job responsibilities include but are not limited to:

People Leadership (50%)

• Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and feedback; seek counsel with People Partner as needed
• Oversee and monitor the quality of all aspects of nursing care at the ASPCA’s mobile clinics and adherence to CM’s standard operating procedures and guidelines
• Coach technicians on all necessary technical skills including intubation, bladder expression, administering vaccines, fluids and injections and catheter placement.  Coach all medical support staff on efficient clinic flow, surgical prep, anesthesia monitoring, equipment maintenance and emergency procedures
• Ensure technicians follow all CM protocols for handling and dispensing controlled drugs; monitor and check all drug logs for accuracy and completeness
• Teach and train technicians and assistants about their role in the ASPCA’s commitment to improving access to care for all animals
• Coach technicians and assistants to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach
• Be a consistent and visible presence “on the floor” to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA’s mission
• In coordination with your management partners (Veterinary Staff and Client Operations Managers) and under the guidance of the Director of Mobile Veterinary Services, deliver cohesive messaging and address root causes of location problems and deliver corrective action plans as needed
• Partner with the ASPCA’s Talent Acquisition Team to recruit and hire staff technicians and assistants and per diem technicians, onboard and train new staff on CM medical processes and procedures

Medical (35%)

• Provide compassionate, quality nursing care to patients in underserved areas of New York City overseeing all aspects of nursing care during a clinic day including intubation, bladder expression, administering vaccines, fluids and injections and catheter placement, surgical prep, anesthesia monitoring, equipment maintenance and emergency procedures.   
• Model effective and compassionate client communication
• Work side by side with staff technicians and assistants in supporting PPC doctor or HQHVSN for cats and dogs
• Fill in as needed to cover surgery or PPC shifts
• Assist in caring for internal ASPCA patients from the Adoption Center, Animal Hospital, Kitten Nursery, ARC/CARE, CMS and Community Engagement.
• Practice Fear Free animal handling to minimize fear, anxiety and stress for patients in care

Administrative (15%)

• Schedule CM medical support staff and per diems for optimal coverage to keep the program running smoothly
• Meet regularly with the Senior Medical Director and Senior Director of Operations; provide open and honest and communication and feedback when things aren’t working as they should
• Support the ASPCA’s commitment to research and development to benefit animals across the country by participating in studies designed to improve access to care
• Attend workshops or meetings as needed

Exemplifies the ASPCA’s Core Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team – that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Additional Information:

• This is a full-time position, approximately 8 hours a day, 5 days a week – evening or early morning work is sometimes required
• Flexibility to report to different ASPCA mobile locations within the 5 boroughs of New York City

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. 

The target hiring range for this role is $86,500 – $91,500

For more information on our benefits offerings, click here.

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA.

Qualifications:

Fear Free® certified or completed within 60 days of employment., Leadership/management skills and interest in leadership development, Licensed Veterinary Technician, Must have current New York State Veterinary Technician License., Must have graduated from accredited school of veterinary science technology (2 or 4 year program)., Strong interest in animal welfare preferred, Surgery/Anesthesia experience preferred

Licensed Veterinary Technician – American Association of Veterinary State Boards

Language:

English (Required), Spanish

Education and Work Experience:

Associates: Veterinary Technician (Required)

2 years minimum experience with surgery/anesthesia as a Licensed Veterinary Technician in a veterinary hospital, shelter or mobile clinic environment strongly preferred, Minimum one year of experience in HQHVSN, Previous people management experience strongly preferred

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws.  A reasonable accommodation is a change in the ASPCA’s standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA.  Please inform the ASPCA’s People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status,  or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please don’t forget to attach your resume to complete your application.