The Patient Services Nurse coordinates the patient intake and triage process for Primary Care Departments ensuring appropriate level of care and advice is provided.
- Assists patients via phone to determine the urgency of care needed, referring to or scheduling appointments with providers, and giving health information and advice to callers.
- Evaluates, assesses, and documents patients questions or concerns.
- Coordinates with Primary Care Center physicians and nursing staff in order to meet the needs of the patient.
- Insures documentation of care is complete and accurate.
- Provides general health information using approved references including, but not limited to, providing individual and group health and wellness education.
- Supports maintenance and completeness of patients electronic medical record, including medication reconciliation.
- Triage calls from patients regarding emergent matters – provide education and disposition per provider approved protocols
- Assist primary care office with old telephone encounters and return calls regarding patient lab and diagnostic results
- Provide assistance to primary care offices with inbasket messages, prescription requests, and other concerns as requested; including providing normal result notification to patients from primary care provider
- Provides assistance to Medication Renewal Center when needed
- Review medication requests from patients and medication responses from provider
- Disseminate education to patient as written by provider
