Updated: Feb 22
Have you ever been to a gathering and asked to present something? How does that feel? Do you feel the tingling sensation? Is that fear?
If you have ever felt that, don’t be ashamed of yourself because most of the people out there, even the ones who are professionals feel the same. You gossip on random topics with your colleagues, your friends, and even with your family members but what changes when the environment switches? You’re the same, your capability to speak is the same then why do some people are more communicatively smart than the others? Here’s the difference-they have worked on their communication skills. To hide under the cover, you may claim it to be their God-gifted talent but mostly, this is not the case.
How can we make our communication skills better?
If, as claimed, it’s not based on the natural talent then how are we supposed to make the specific skill set strong? You’ve been communicating all your life but you might be making mistake somewhere. First thing is to be cognizant of the certain skill you are going to work on, it’s the basic to learn anything in the world. As far as communication is concerned, there’re two basic things to practice mentioned below:
Delivery of words – verbal communication
Gestures/Face expressions – non-verbal communication
Without diving into the details, delivery is what you speak or convey, the latter would be the better term to use because communication is not just conversation between people, and we will dig into that later in our article. Effective communicators rely most on the Gestures when communicating and this sets them apart from the lot.
You’re still reading that because you’re serious about enhancing your communication skills. You’re doing well and stick to that, we have some techniques for you which will help you to get better in this.
Why do we need this skill to advance in the workplace & job search?
Back in the days, even if you’re not an effective communicator-you could survive the work-life but things may have changed to a great extent, today. To get yourself hired in any organization, you’re required to prepare a CV or a resume so you may present yourself on a piece of paper and elaborate them who you are and what are your achievements in your life. You get an interview call only if you have communicated well with the company, you got the point? See, you’re not yet hired but even a search for a job demands you to be efficient in this. In the workplace, if you can’t convey the very ideas you think, you’re of no use to the company.
Why is strong communication in demand?
Strong communication? Why is it emphasized by adding an adjective? We have been communicating since the day we were born. But the importance of communication has never been more important than in your work life. From the time you start applying to everyday presentations and meetings, communication is the key skill to highlight your work, making good peer relationships, and representing your organization. This is why “strong” is added to make a clear distinction between these two words.
What if you already have a job and your life is normal then why do you need to be efficient in this skill set? To make an impact you need to have command on this. If you’re still reading it, I’m sure you’re serious about learning how to improve it so don’t lie to yourself that you’re satisfied with your job and your life. But you know what? It’s never too late to learn anything. A 76-years old man took admission in 11th grade, impressive? Why did he go against the odds? People of his age generally don’t go to college, right? It’s because he wanted to learn and he never cared about the opinions of other people and imposed them on himself. So, the point is that you can improve your communication at whatever stage of your life.
Source: Irish Times
You’re familiar with the Starbucks, I assume. The CEO of Starbucks was doing great but still, he thought of improving and stressed the importance of communication and customer service. They invested in their staff to enhance their skills to communicate with customers and you know what? Their sales increased by around $20 billion. Even if you assume yourself to be perfect, there’s always a chance of improvement so just grab the opportunity and keep growing.
How communication helps your job search?
We have discussed the significance of being communicatively efficient to search for a job in the initial part of the article and here we will be describing the specific benefits in detail.
Engaging power: As we discussed how an impact is made over the recruiter with a well-written CV. Now, what if you were good with the words and you’ve achieved a lot in your life but the way you’ve presented yourself doesn’t engage the recruiter, will he continue to read your paper? Why would he? He has so many choices over there on the table, he may choose anyone he wants so why would he prefer you? Here you need to do something which would grab his attention instantly and once it’s grabbed, don’t let him wander around. Your words must have the power to have his eyes stuck to your CV.
Conciseness: So you’ve grabbed the attention of the recruiter and let’s assume that he’s impressed with the presentation of your CV, the second step is to make sure that you’re someone who they’re looking for, make sure to have the skill set the company demands. Here your words will play a crucial role. To get yourself better in that, write your CV and ask someone from your friends or family to tell their feedback and note down their comments. Now analyze yourself and check for the areas you need to work on, do that, and there you go.
Writing: You must be thinking about what writing has to do with the job search. You’re wrong here because it does play a key role. The world has switched from old patriarchal methods to digitalized techniques. Now, the advertising for jobs is mostly on the internet and CV there, does play a role but other than that you’re judged based on the introduction paragraph you have written right before attaching your CV. If you don’t win the game there, why do you expect them to even open your CV? They have received thousands of emails so what sets you apart? A good writer is a good communicator, it’s often said and that’s true. If you can’t convince the recruiter with your written words in the mail, just don’t expect to hear from them.
Advantages of having strong communication in the workplace?
Let’s just assume that you have slid through the job-search phase. In most cases, it won’t happen but as I said, assume it for a minute. You land in an interview, this is going to be the most uneasy period of your life if you’re not prepared for that. You always have an advantage over the person who’s not an effective communicator if you’re one yourself. Let’s discuss the benefits you would have if hired:
Trusted relationships: Now you’re hired and you will most probably most of your day with your colleagues. Efficient communication will lead you to build trusted relationships with your colleagues and not only that it will assist you in mitigating conflicts. It won’t just be beneficial to you but to the company as well. As the relationship in a company would develop, so will their productivity which will lead to more sales and hence, more profit.
Customer-satisfaction: Communication enhances the overall productivity of employees and serves for the long-term goals of employers. The importance of communication drastically increases when you are dealing directly with the customers. A person with strong communication can listen to the concerns of their customers and provide them with solutions. Even if you are an entrepreneur or doing a business venture, you need to satisfy your customers to get their loyalty. Good communication will make your customers come back to you.
Vocally-positive: In an organization, the environment is pretty stressed out because everyone is forced to their limits to get the results. In such surroundings, positive vibes are synonymous with a heavenly-feeling. If you have an idea or a thought and you’re vocally confident and positive about that, it marks an impression on the listeners.
Leaders in all the areas of their lives had one single trait in common- they all are vocally effective. Do you know Abraham failed in 6th grade but how did he become a leader then? Being vocally-positive bolsters your communication and leadership abilities.
How can people improve their communication skills?
Communication is, no doubt, a life-changing skill to have but the question that’s still not answered is that how can someone learn and apply techniques or make changes in their lifestyles to excel in communication. Here is a list of some areas that can help you in improving communication.
Awareness/Knowledge: If you’re aware of the topic you want to talk about or even write something about, you are halfway through. If you are not ready for what you are about to face, you might end up getting embarrassed. The first technique to be an effective communicator is to prepare the topic you would present in a group, if you have enough knowledge of the topic then it’s less likely for you to get stuck in between the conversation. If you are a customer representative, make sure you have enough product knowledge to resolve your customer’s queries.
Meditation: The benefits of meditation are endless. When you get confused, you might not be able to control your palpitation, sweating, or dry throat. This is where meditation comes in, and helps you to deal with the public fear. It takes 10-15 minutes at any time of the day to meditate, to calm your mind. Once your mind is free from the mess it creates, you can focus more on your skill development. The human brain processes more than a thousand thoughts in a moment, without even realizing it. Your job must be to sit down, take deep breaths, and let your body do what the body is capable of doing and then enjoy the numerous benefits of it along with dealing with public fear.
Practice Communicating: This would be one of the most important tips to have, you need to practice communicating. You can’t be better at any skill without practicing that particular thing in life. I recommend you to join different groups in your area and practice communicating your point there.
Reading: There are proves that reading can lead to improved communication. You can read a good book, product descriptions/features (when dealing with customers), informative blogs, books on communication skills, magazines, etc. to improve your reading which will eventually improve your writing and speaking skills.
It’s hard only when it’s not done and the same concept can be applied to anything, even communication. If you practice the techniques discussed above, you will surely learn to communicate effectively and this will make an impact in your life in the future. The competition in the job market is at its peak and people look for even a 1% improvement to take lead over the other applicant.